Call center jobs for students in 2022 by todaynewjobs2022 high Salary $16 an hour
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| Call center jobs for students in 2022 by todaynewjobs2022 high Salary $16 an hour |
Call center jobs for students in 2022
Part Time Call Center / Data Entry Representative
Job details
Salary
$16 an hour
Job Type
Part-time
Full Job Description
Pay starting at $15/hr ($16/hr after 90 days)
$1250 sign on bonus!
Job Summary:
In accordance with state and federal regulations, performs data entry and patient registration. Responsible for resolution of third party rejects and responding to high volume customer inquiries, working under direct supervision. Follows standard operating procedures and performs duties in accordance with Company policies and procedures. Responsible for using pharmacy systems to obtain patient and drug information. Duties may vary based on assigned department.
Job Responsibilities:
Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions.
Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed.
Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements. Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third Party Rejects.
Provides assistance to Pharmacists, both those in the facility and those at other locations. Identifies and communicates issues to senior level staff as appropriate.
Must obtain active technician license or certification within the first 90 days, and maintain an active technician license or certification.
Basic Qualifications
18 years of age or older
High School Diploma or GED.
Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line).
Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online.
Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents).
Communicate effectively in writing and verbally.
Preferred Qualifications
At least 1 year of pharmacy technician experience in a retail or call center environment.
At least 18 months as a pharmacy technician with a certificate/registration by state as granted by the State board for Pharmacy or nationally recognized certification agency.
Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
Intermediate to advanced level keyboarding skills (at least 35 WPM, touch typing, formatting documents).
Fluency in Spanish and English.
Call Center Rep 1 - Part Time
Job details
Salary
From $21.50 an hour
Job Type
Part-time
Benefits
Pulled from the full job description
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Full Job Description
We believe culture is everything. At Arrowhead, our culture is warm, caring and friendly, and we strive every day to make our little piece of the world better. We are looking for like-minded people who care about the same things we do: Exemplary service for our members and our community.
A Call Center Representative 1 is an entry-level position dedicated to providing assistance to members over the phone while learning and mastering the foundation of financial services.
Essential Functions and Responsibilities
Providing excellent member service.
Providing member assistance with everyday transactions, including transfers, withdrawals, and payments.
Assisting members with digital and online services.
Identifying opportunities to educate members of Arrowhead products and services.
Answering and resolving member account inquiries.
No aggressive sales goals – our focus is serving Members.
Benefits Include:
Medical, Dental, and Vision Insurance for part-time and full-time employees.
401K Retirement Savings Plan with company match.
Starting annual accrual of 15 days of paid time off, 11 paid holidays, and paid sick leave.
Company-provided life insurance at twice your annual salary.
Perks include consumer loan discounts, DoorDash DashPass, Modern Health access, Care.com subscription, and more!
To learn more about Arrowhead Credit Union and our service culture, visit our Career page, and our ArrowHeart Foundation
Job Type: Part-time
Pay: From $21.50 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance
Schedule:
8 hour shift
Weekend availability
Work Location: One location
Call Center Representative (TEMP)
Job details
Salary
$20 an hour
Job Type
Full-time
Temporary
Remote
Full Job Description
Summary
Reporting to the Contact Center Supervisor, each Contact Center Representative serves as a critical member of U-M COVID-19 Hotline. The Contact Center Representative is responsible for providing phone support to answer questions from callers using available resources, or to escalate calls when necessary. Hours of operation for live phone support are Monday-Sunday 9am-8pm.
Responsibilities*
Provide phone support for callers to the COVID-19 Hotline, which includes: Answering questions based on available information and knowledge base content. Escalating calls to departments as appropriate. Handle a potentially high volume of phone calls using a case management tool to create, document, and resolve tickets. Suggest and create new knowledge base content to keep information current and up-to-date. Respond to emails from customers. Review and verify vaccination information. Other duties as assigned.
Desired Qualifications*
High School diploma. Proven ability to work efficiently and effectively delivering high quality work in a fast-paced work environment. Demonstrated ability to deliver excellent customer service. Strong communication skills. Ability to work well under pressure and to effectively communicate with distressed callers.
Work Schedule
Part time 20 hours per week. Thursday 9am-1pm, Friday & Saturday 9am-6pm.
Work Locations
Position is Fully Remote (work from home). Office located at the U-M Shared Services Center Ann Arbor, MI 48108.
Additional Information
Position to start Monday, September 26, 2022 or ASAP thereafter.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
U-M COVID-19 Vaccination Policy
COVID-19 vaccinations, including boosters when eligible, are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine. This includes those working remotely. More information on this new policy is available on the Campus Blueprint website or the UM-Dearborn and UM-Flint websites.
Job Opening ID
223859
Working Title
Call Center Representative (TEMP)
Job Title
CLERK D (TEMP)
Work Location
Ann Arbor Campus
Ann Arbor, MI
Full/Part Time
Full-Time
Regular/Temporary
Temporary
FLSA Status
Nonexempt
Organizational Group
Dsa Central Administ
Department
AVP Health and Wellness
Posting Begin/End Date
9/19/2022 -
Salary
$20.00 -
Career Interest
General Office/Administrative Support
Healthcare Admin & Support
Temporary Job Opening
Call Center Representative I (Part-Time)
Job details
Job Type
Part-time
Full Job Description
Description:
Are you independent, a great problem solver, and ridiculously nice? Keep reading! Americollect is hiring a Remote Ridiculously Nice Call Center Representative to collect payments for medical expenses, offer solutions, and negotiate payment plans that meet the needs of the patient, client, and business.
Americollect is known for its ridiculous nice approach for customer service and revenue recovery. Our ridiculously nice teammates get to educate patients while helping them improve their financial well-being, which results in reduced healthcare costs for everyone. The Call Center Representative position is more than just a job, it is doing something you believe in. At Americollect, we believe in teamwork and collaboration, growth and developing the future you, friendships, and family. We enjoy celebrating and having fun, supporting our community, and helping others!
Your job as a Call Center Representative will be providing excellent customer service by placing and receiving phone calls to and from patients of Americollect’s clients to collect payments for their medical expenses. Kindly offer solutions and negotiating payment term balances that meet the needs of the client, patient, and business. Talking with consumers to collect demographics, insurance, and other relevant information needed. You will also be making appropriate documentation in internal technology platforms while leveraging these platforms and other web-based tools to research and resolve any patient questions or concerns.
Most importantly, demonstrating good communication while educating patients and informing them of the healthcare revenue cycle and repayment programs or incentives to improve their financial well-being. While doing so, you will be actively listening to the caller and confirming or clarifying information and diffusing upset patients as needed, understanding that patients react in a variety of ways. You will utilize knowledge and technology to provide a positive experience for all callers.
Requirements:
While we would love for you to have call center experience, it is not a requirement. We are looking for someone who has:
High School Diploma or GED (completed or actively enrolled)
Customer Service Capacity
Contributing to a Team Culture of Learning and Growth
Bilingual is also a plus! ($1.00/hour wage premium for dual language)
The Next Steps!
If you are ridiculously nice, this is the perfect opportunity for you! Spots are limited, apply now for our soonest opportunity using our quick and easy online application process!
No sponsorship is available for this position. Applicants must be currently authorized to work in the United States for any employer.
Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described. The full job description is available to applicants through the hiring process and upon request.
Americollect provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leaves of absence, compensation, and training.
Call Center Rep: Part-time
Job details
Job Type
Part-time
Full Job Description
Major Responsibilities:
Provides a communication link between patients and caregivers through the use of electronic protocols, facility information, personnel lists, and relevant department policies and procedures. Accepts incoming calls (internal and external) and assists each individual appropriately based on the expressed need of the caller. Thoroughly documents all call encounters utilizing on-line information systems at the time of the call.
Provides support by answering non-clinical questions and resolving basic non-clinical problems. Assists in analyzing customer problems in order to resolve operating difficulties resulting in workable solutions. Provides callbacks or follow-up with customers as necessary in order to maintain a successful call closure. Refers technical issues/questions to more experienced staff.
Responsibilities include scheduling patient appointments and coordinating cancellations, reschedules, and additions to schedules. Obtains demographic and insurance information. Ensures insurance and patient information obtained is complete and accurate, updating information if necessary. Updates financial responsibility and other data when changes or additions occur, and communicates to patients as appropriate.
Identifies emergent calls based on information provided by caller and department guidelines. Follows the process for immediate transfer to Registered Nurse for triaging or appropriate more experienced staff for resolution. Responsible for competency in and adherence to guidelines for emergency situations and critical call handling.
Participates in the evaluation of customer satisfaction including patients, caregivers and physicians. Asks clarifying questions, presents options or solutions, and escalates to more experienced staff when needed for resolution.
Performs duties based on department needs including: faxing, updating logs and reports, assisting with entering, gathering, organizing, and compiling data for reports. Maintains appropriate records for documentation.
Identifies additional projects, reports, etc., which may be beneficial to the department and initiates with the approval of the leader.
Licensure, Registration, and/or Certification Required:
None Required.
Education Required:
High School Graduate.
Experience Required:
Typically requires 1 year of experience in call center, healthcare or other applicable customer service related area.
Knowledge, Skills & Abilities Required:
Knowledge of customer service/call centers.
Basic knowledge of medical terminology.
Basic understanding of computers and desktop software packages.
Ability to work in a fast paced environment, handling a variety of customer/patient needs.
Basic multitasking and problem solving skills, as well as organization and prioritization skills.
Ability to use/manage a multiple-line telephone system.
Demonstrated ability for analysis, logical thinking, accuracy and concern for detail.
Strong verbal communication skills and ability to interact with a diverse customer population.
Ability to provide excellent customer service and follow up. Ability to converse with customers/patients while researching and documenting the call on multiple systems.
Ability to work with a variety of customers and actively listen to successfully determine the customer's needs. Ability to resolve customer issues.
Ability to work a variety of hours based on departmental business needs.
Physical Requirements and Working Conditions:
Must have functional vision, touch, speech, and hearing.
Required to sit a majority of the workday.
Operates all equipment necessary to perform the job.
Exposed to normal office environment.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
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